100% CLEAN, NON-IRRITATING
NO ANIMAL TESTING
FREE SHIPPING ON ALL U.S. ORDERS $200+

Shipping and Returns

We strive to make every Julietè order as thoughtful and seamless as the products themselves. Below you'll find information about order processing, shipping, returns, and what to expect after placing an order.

Order Processing & Delivery

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery times may vary depending on your location, carrier delays, weather conditions, or seasonal demand.

Shipping Information

  • Orders are processed in the order they are received.
  • Tracking information is provided once your order ships.
  • Delivery estimates are provided by the shipping carrier and are not guaranteed.
  • Shipping rates are calculated at checkout.

Problems with your order?

If your package arrives damaged, contains incorrect items, or is missing products, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Photos of any damaged products or packaging (if applicable)

We will review the situation and work toward an appropriate resolution.

Return Policy

Due to the nature of skincare products and for hygiene and safety reasons, we are unable to accept returns on opened or used products.

Unopened products may be eligible for return within 30 days of delivery. Products must be returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the return is the result of an error on our part.

Refund Processing

Once an approved return has been received and inspected, refunds will be issued to the original payment method.

Please allow several business days for your financial institution to process and post the refund to your account.

Original shipping charges are non-refundable unless required by law or due to an order fulfillment error.

Need assistance?

If you have questions about shipping, returns, product recommendations, or your order status, we're here to help. Contact Us